Show All Answers

1. Does it cost anything to sign up for online bill payment?

No. It's free to sign up for online bill payment and to use the service.

2. What is Xpress Bill Pay?

Xpress Bill Pay is the company we have partnered with to handle our online payments.

3. What payment choices do I have?

You can pay your bills with a credit or debit card, or you can transfer funds directly from your checking account.

4. What will my bill look like online?

We try to match the look of your paper statement as much as possible, so you'll find it easy to read your bill onscreen.

5. What other information is available?

You can view up to a year's history of your account online, so you can compare your current bill to a year ago.

6. Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your email address and password. No need to worry about late payments if you're out of town when your payment is due.

7. How do I know the payment went through?

After you complete the transaction, you will receive an email receipt to confirm that your payment went through.

8. Is my information safe?

Absolutely. All the transactions are handled on secure servers. As long as you don't give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third party marketing purposes without your permission.

9. Whom do I call with questions about my water bill?

Please call the Utility Billing Clerk at 402-827-1677, or email your question to dkavan@papillion.org.

10. How do I view my utility bill online?

Click on the link "Online Bill Pay" and follow the instructions to sign up with Xpress BillPay. Once you have set up an account, there is a link to "View/Pay eBill". You can view your bill there and you are not required to make payments. Online Bill Pay

11. How do I sign up for water/sewer service?

Call the General Clerk at 402-597-2020 during regular business hours or sign up online using Xpress Bill Pay.

12. What are regular business hours?

Monday through Friday, 8 a.m. to 5 p.m., except holidays.

13. What are the fees to establish water/sewer service?

There is a $45 application fee for all applicants and a $25 deposit is required for applicants who are renting.

14. How do I request a final reading?

Please make your requests for final readings in advance to the General Clerk at 402-597-2020 during business hours or through our online service.

15. How is my sewer usage calculated?

For residential customers, your sewer rate is the average of the water used during the months of December, January, February and March. The rate is calculated annually in the month of May. For commercial customers, your monthly sewer usage will be the same as the current month's water usage.