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1. Why did the city pass a false alarm ordinance?

Because 99% of the time when the police are dispatched for an alarm call, it is false.
Responding to false alarms costs the citizens of our community, like you, a lot of
money.

2. Why do I need to register my alarm every year?

The information in the alarm registration process is needed to track and ticket false alarm charges. Alarm registration information changes often and it needs to be updated and maintained at least yearly. There is a cost associated with
notifying and maintaining alarm registration information and that is why there is
an alarm registration fee.

3. How much will this cost me?

The ordinance requires business and residential alarm users to register their systems with the city, pay a $15 annual registration fee, and pay a fee for excessive false alarms during each registration period as follows:
- 2-5 alarms - $50 each
- 6 to 10 alarms - $100 each
- 11 or more alarms - $150 each

In addition, late fees and fees for non-compliance from alarm principal and alarm businesses may be assessed. Each alarm will receive one "free" false alarm response per year.

4. What do I need to do to register my alarm?

Nothing. The city has contracted with PMAM Corporation in Irving, Texas to work with your alarm company to identify all alarm system users in the City of Papillion. Once identified, you will receive a registration notice on behalf of the city from PMAM Corporation. PMAM Corporation's notification will provide instructions on how to properly register alarms. All other communications regarding applicable false alarm fees will also be made in writing and will be mailed to you. City of Papillion - PMAM Alarm Registration Website

5. Why do I send my alarm registration and false alarm fees out of state?

It would be very cost prohibitive for our City to build, operate and maintain a false alarm tracking and ticketing system. Therefore, the City has contracted with a firm that is an expert in providing this service to cities (PMAM Corporation) and
can track and process tickets much cheaper and more effectively.

6. Are there exceptions?

Infrequent severe weather may result in sporadic invalid alarm activations. In such cases, the false alarm fee may be waived. An appeal process is included in the ordinance and will be provided to you in writing if you are assessed a fee for which you believe an exception should be made.

7. If I have a specific question about my ticket, whom do I call?

You can call the City's false alarm tracking and ticketing service (PMAM
Corporation) toll free at 877-356-7599.

8. Whom can I call if I have more questions?

You can contact PMAM Corporation in Irving, Texas toll-free at 877-356-7599, or contact the Papillion Police Department at 402-597-2035. We encourage you to obtain a copy of the ordinance from Papillion City Hall. Chapter 80: Alarm Systems