Recreation Department Policies
In order to guarantee your spot in a program/activity, payment must be received in full prior to the start of the session. If payment is not received by the start date, you will not be allowed to attend. Thank you for your cooperation.
INCLEMENT WEATHER POLICY
Safety is our number one priority. If weather conditions present a threat, Papillion Recreation Department reserves the right to postpone or cancel activities. Our general rule is if Papillion-La Vista Schools cancel classes due to weather, all Recreation activities will be canceled. If school is on break or if you are unsure, please call 402-597-2041 or follow us on Facebook and Twitter for any weather related updates.
CLASS CANCELLATION POLICY
Papillion Recreation reserves the right to cancel any activity due to low enrollment and will provide a full refund. Please Note: any online transaction fees are non-refundable
GENERAL REFUND POLICY
Registration for a program/activity may be cancelled prior to the start (does not apply to any Papillion Race Series Events, Papio Bay Season Passes, Sumtur Events or Facility Rentals). You will receive a refund minus a $5.00 charge for administrative handling, regardless of cost. Sorry, no cash refunds will be given out. Refunds will be given by check or credit voucher only, or credited back to your credit card (when applicable).
Cancellation after a program/activity begins will not be refunded or credited. In case of illness or injury occurring within the first 2 weeks of a program, a partial credit may be given; written verification by a physician will be required.
WAIT LIST POLICY
Once a program is filled, a waiting list will be created. You will be called in the order in which you were put on the wait list if an opening becomes available or if additional classes are created. Note: If additional classes are created, they may not be at the same time or day as the original program.
We will only put someone on a roster from the wait list if a spot comes open prior to the session starting. Once the session starts, the roster is frozen and no additions can be made.
There will be a $20.00 collection fee added to all returned checks.
On occasion, Papillion Recreation Department staff may take photos of participants enrolled in our programs, classes and events or people in our parks. Please be informed that these photos may be used in future magazines and on brochures, flyers, website, etc. Thank You!